They got halfway through checkout. Ask them what stopped them.
Checkout Closer messages shoppers who leave checkout, finds out why, and sends them back to finish.
22% of the revenue from checkouts it completes.
Pick the step. See what we'd ask.
Stopped at the cart
Often browsing. The AI keeps it light.
Hi, you had a few things in your cart. Anything you wanted to check before buying?
Stopped at details
Trust, or a distraction. The AI asks which.
You stopped after your details. Was it the order, or just life getting in the way?
Stopped at shipping
The total changed. The AI uses approved shipping info.
You got to shipping and stopped. Was it the cost, the timing, or something else?
Stopped at payment
A last doubt. The AI answers from approved policies.
You made it to the last step. Anything I can clear up before you finish?
Question first. Resume link second.
- First message: a question, not a coupon.
- Last bubble: back to the step they left.
You got to shipping and stopped. Was it the cost, or something else?
The cost. I didn't expect that much on top.
Fair. I can't change shipping or add a code. Standard is the store's cheapest option, and orders over its free-shipping threshold ship free.
How close am I to the threshold?
The cart page shows what's left. I can point to a small add-on if you like, no pressure.
No, I'll take standard.
Standard it is. Your checkout is waiting where you stopped.
Resume checkoutYou stopped at payment. Anything I can clear up before you finish?
Will this get here by Friday?
I can't promise a date. The store ships same-day before its cutoff, and delivery depends on the carrier. I can ask the team to confirm.
Ask them please
Done. They'll answer here. Your checkout stays saved.
Resume checkoutYou started checking out and stopped before paying. Was something off?
I've never heard of this store. Is it legit?
Fair question. I'm an AI assistant for the store. I can send its returns policy and shipping terms so you can judge, but I can't vouch beyond what it has published.
ok, send the returns policy
Here it is. Your checkout will still be there.
Returns policyA reminder stalls at half. A conversation keeps going.
Reminder email
- 1Leaves checkout
- 2Reminder email
- 3Ignored
- 4Never finishes
Checkout Closer
- 1Leaves checkout
- 2AI asks why
- 3Shopper replies
- 4AI answers
- 5Thread continues
- 6Shopper pays
Seven stages to a finished checkout.
- 1
Connect Shopify
Sees checkouts start and stop, and who the store may contact.
- 2
Approve the answers
Shipping, returns, policies. Nothing outside them gets said.
- 3
A shopper stalls
They enter an email or see the total, then leave.
- 4
We ask why
One short iMessage question. No offer.
- 5
We answer
From approved info, or it says so and hands off.
- 6
They finish
One link returns them to the step they left.
- 7
We earn
22% of incremental revenue, only on finished checkouts.
Checkout first. The rest follows.
Abandoned checkouts
The main job. The furthest shoppers hear first.
Abandoned carts
Earlier exits get a lighter touch.
Shopper questions
A reply starts a thread, not a dead end.
Objection handling
Sizing, shipping, ingredients, policies. Approved info only.
Post-purchase upsells
Something that goes with the order, in the same thread.
Every checkout, logged the same way.
Illustrative format. Every value is a placeholder.
| Stopped at | What the AI asked | Order, if any |
|---|---|---|
| Cart | Anything to check before buying? | Order $— |
| Details | Order issue, or just interrupted? | Order $— |
| Shipping | Cost, timing, or something else? | Order $— |
| Payment | Anything to clear up first? | Order $— |
| Held-back group | Nothing. No messages sent. | Order $— |
Rules the AI plays by.
You control the words
You approve what it says. No discounts or promises you didn't allow.
Handoff
Can't answer? It says so and passes the thread to your team.
Permission and STOP
Only shoppers the store may contact. STOP is honored. Quiet hours respected.
Honest attribution
Orders count when traced to a conversation. A random holdout gets no messages.
Message log
Every message is logged and readable. Connects to your Shopify store.
Ask us the hard ones.
How does the AI know what to say?
You supply shipping, returns and policy info. It uses that and nothing else.
What if it doesn't know an answer?
It says so and can hand the thread to your team.
How do you attribute revenue?
An order counts when traced to a conversation (reply, link click or code) inside an agreed window. A random holdout gets no messages, and we bill the incremental part.
How does pricing work?
22% of the incremental revenue from checkouts it helps finish, agreed in writing before launch. If nothing finishes, you owe nothing.
Is this just another SMS sequence?
No. A sequence repeats itself whatever the shopper says. Checkout Closer replies to what they write.
How much control do I have?
You approve what it says, set guardrails, read every message and can take over any thread.
What stores is this for?
Shopify and ecommerce stores with plenty of checkout starts and a leaky last step.
How quickly can it launch?
Usually a short setup. We scope it with you after the form.
How are permissions and messaging rules handled?
Messages go only to shoppers the store may contact. STOP is honored, quiet hours respected. Check your own consent practices with your lawyer.
What about iMessage vs SMS?
iMessage first. If a device can't receive it, a fallback channel is used.